Chatbots have become very popular lately, but what's the whole buzz all about?
How can you grow your business using chatbots become a crazy brand, gaining benefits to your growing business with the help of a common chatbot and advanced Who chatbots?
Here we will be talking about chatbots and their benefits to your business.
What Are Chatbots?
A chatbot is a computer program that stimulates and processes human conversations, either text or spoken. A chatbot is asoftwareprogram that holds conversations with a human user.
They automate one-to-one interaction and dont be fooled that they only talk. Bots can communicate through platforms like Facebook, Messenger, WhatsApp, etc. can help you to grow your business using chatbots.
Types Of Chatbots
The growth of chatbots has been as evolutionary as its complex technicality. There are mainly three types of chatbots that can be used in anySolution development, divided based on their technicality.
SimpleChatbots:
Simple chatbots have simple capabilities and are usually called rule-based chatbots. The bot poses questions based on possible options, and the customer can choose from them until they get answers to their query. The chatbot will not make any inferences from its previous interactions. These chatbots are best suited for straightforward dialogues. For example, your Software solution uses the predefined question to ask your customers.
Smart Chatbots :
These are AI-enabled chatbots designed to stimulate near-human interactions with customers. They can have free-flowing conversations and understand intent, language, and sentiment. These chatbots require programming to help them understand the context of interactions. They are much harder to implement and execute and need a lot of data to learn.
For Example Software required a chatbot that is required to ask complex questions to your customers like Humans.
Hybrid Chatbots :
They are a combination of simple and smart chatbots, both extremes in the chatbot spectrum. There will constantly be a need for simple chatbots to be smarter and smart chatbots to be simpler. Hybrid chatbots meet that middle ground. Hybrid chatbots have some rule-based tasks and can understand intent and context. This makes them a balanced tool for businesses to interact with customers.
For Example- your software required chatbots that need to ask a combination of predefined questions and human interaction with your customers.
