What percent of issues does the MSP’s Help Desk or Tech Support resolve on the first call/contact with the customer? The FCRR is one of the most critical elements of both a high customer satisfaction rate and cost control for the MSP. Additionally, FCCR rates as the single largest component of customer satisfaction.
https://www.extnoc.com/office-....365-support-services

Accurate documentation and reporting are crucial for accountability and continuous improvement. However, field technicians may find it burdensome to complete detailed reports, leading to inconsistencies and gaps. Simplify the documentation process using digital tools that allow quick and easy reporting. Mobile apps with pre-defined templates can streamline data entry and ensure consistency. Encouraging technicians to document issues in real time can also improve accuracy. https://www.extnoc.com/blog/evasive-threats/

purpose of your help desk | #it services

outsourced IT support help desk | #it services

Stateful Inspection Firewalls | #it services