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How does an omnichannel contact center support personalized customer experiences and targeted marketing efforts? | #omni channel contact center

How does an omnichannel contact center support personalized customer experiences and targeted marketing efforts?

How does an omnichannel contact center support personalized customer experiences and targeted marketing efforts?

An omnichannel contact center is instrumental in supporting personalized customer experiences and targeted marketing efforts by leveraging comprehensive customer data and facilitating seamless interactions across multiple channels.